Cancellation and Refund policy - Zoylee
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Cancellation and Refund

We at Zoylee work towards attaining 'Customer Delight', - a step further to achieving 'Customer Satisfaction', and thus, we have put forward a very simple and customer-focused cancellation and refund policy.

For Salon and Spa Appointments


Case 1: When booking is not confirmed:

In this case, the deducted amount (if any) will be refunded back to the customers through the same mode of payment within 7 Business Days (time taken for refund is subject to the policies of the third party payment gateway)

Case 2: When customers cancel their appointment:

If a customer cancels his/her appointment in advance (24 hours before the appointment), then we will be providing full refund. Refer to Case 1 above for refund timeline.

Case 3: In the event of no-show

When a customer doesn't cancel the booking, neither visits the service provider at the scheduled time, then the refund will be dependent on the discretion & policies of our partner in this case.

For Home-based Appointments


Case 1: Cancellation Made By Users:

  • In case of same day booking, users can CANCEL their appointment within 15 minutes of booking at no additional cost. Cancelling the appointment after 15 minutes of booking may attract a Cancellation Fee of Rs. 50 (subject to change).
  • In case of advance booking, users are entitled to CANCEL the appointment 2 hours before the scheduled time-slot at no additional cost. Cancelling the appointment after that may attract a Cancellation Fee of Rs. 50 (subject to change).

Case 2: Cancellation Made by Artists:

In case of cancellation made by the artists, users are eligible for full refund.