We at Zoylee work towards attaining ‘Customer Delight’, – a step further to achieving ‘Customer Satisfaction’, and thus, we have put forward a very simple and customer-focused cancellation and refund policy.
Case 1: When booking is not confirmed:
In this case, the deducted amount (if any) will be refunded back to the customers through the same mode of payment within 7 Business Days (time taken for refund is subject to the policies of the third party payment gateway)
Case 2: When customers cancel their appointment:
If a customer cancels his/her appointment in advance (24 hours before the appointment), then we will be providing full refund. Refer to Case 1 above for refund timeline.
Case 3: In the event of no-show
When a customer doesn’t cancel the booking, neither visits the service provider at the scheduled time, then the refund will be dependent on the discretion & policies of our partner in this case.